Pegasystems Launches Knowledge Buddy - AI Assistant for Businesses

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Pegasystems recently announced a new AI-powered assistant called Knowledge Buddy. It is designed to help companies manage information and answer employee questions. Knowledge Buddy uses generative AI to provide quick guidance across an organization. Let's take a closer look at how Knowledge Buddy works. And how it aims to make knowledge sharing easier for businesses.

Overview of Knowledge Buddy

Knowledge Buddy is a conversational assistant from Pegasystems. It allows users to ask questions and get answers in a friendly chat format. Knowledge Buddy connects to existing knowledge bases and content libraries. It then synthesizes responses using natural language processing.

This virtual assistant approach simplifies access to organizational knowledge. Employees can query Knowledge Buddy in plain language. It scans available info and returns concise answers. No more digging through manuals or policies.

Key Benefits for Businesses

Knowledge Buddy offers useful benefits for companies:

• Simplifies knowledge management without a custom AI model.

• Employees get fast access to accurate information.

• Customers can self-serve issues through conversational self-service.

• Aims to boost productivity by cutting search time.

• Provides consistent guidance across the organization.

• Delivers improved user experiences.

So Knowledge Buddy aims to both streamline operations and enhance engagement.

Integration with Pega Tools

Pegasystems built Knowledge Buddy on their Pega Infinity platform. It uses their suite of enterprise AI called Pega GenAI.

Specifically, Knowledge Buddy connects to knowledge bases in Pega Knowledge Management. It synthesizes responses based on the latest approved content. This integration enables robust enterprise-level performance and security.

The assistant will be available in Pega Cloud as part of the 2024 Pega Infinity release. So it leverages Pegasystems' strengths in enterprise software and AI.

Pegasystems' Leadership in Enterprise AI

The launch of Knowledge Buddy reinforces Pegasystems as a leader in practical AI for business. It adds to their existing tools like virtual agents and process automation.

Pegasystems aims to make generative AI accessible for employees and customers. Rather than costly custom models, Knowledge Buddy democratizes helpful AI.

As adoption grows, Knowledge Buddy could become a portal providing ubiquitous access to organizational knowledge. This supports Pegasystems' vision of AI enhancing how work gets done.

The Future with Enterprise AI Assistants

Knowledge Buddy signals the rise of AI assistants tailored for enterprise needs. Conversational interfaces are often faster and more intuitive than traditional methods.

As the technology improves, expect wider adoption of tools like Knowledge Buddy. They provide businesses an easy onramp to leveraging AI. This can lead to greater productivity, knowledge sharing, and customer satisfaction over time.

Pegasystems is positioned at the forefront in bringing the benefits of enterprise AI to reality. We will likely see many more innovations in this space.

Key Takeaways

• Knowledge Buddy is a conversational AI assistant for business.

• It uses natural language processing to answer questions.

• Aims to simplify access to organizational knowledge.

• Builds on Pegasystems' enterprise AI platform.

• Signals rise of tailored enterprise AI assistants.

• Pegasystems leading the way in practical AI for business.

Sources

[1] Pegasystems launches generative AI-based assistant for enterprises - Computerworld https://www.computerworld.com/article/3712561/pegasystems-launches-generative-ai-based-assistant-for-enterprises.html

[2] Pega launches its new generative AI assistant - The Financial Express https://www.financialexpress.com/business/digital-transformation-pega-launches-its-new-generative-ai-assistantnbspnbsp-3375053/

[3] Pegasystems unveils AI assistant for knowledge management | TechTarget https://www.techtarget.com/searchcontentmanagement/news/366567358/Pegasystems-unveils-AI-assistant-for-knowledge-management

[4] Pega Introduces New Generative AI Assistant Fortified with Enterprise-Grade Integration, Auditing, and Controls https://www.pega.com/about/news/press-releases/pega-introduces-new-generative-ai-assistant-fortified-enterprise-grade

[5] Meet Buddy. Pega’s New Generative AI Assistant https://www.cxtoday.com/crm/meet-buddy-pegas-new-generative-ai-assistant/

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